If you decide to un install any personal firewall or security product, please be aware that many products may create components in the operating system itself, that are not easily removed by a simple un install wizard. Symantec and Zone Labs products (Norton and ZoneAlarm, respectively) are well known for this. If you have any antivirus or personal firewall product, and wish to un install it as part of a diagnostic procedure, please include these steps in your procedure: